Information we collect and receive
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.
We use analytics tools such as Google Analytics to collect non-personal information in the form of various usage and user metrics when you use our online Sites and/or Services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage history, MAC Address, mobile unique device ID, and other similar information.
Warm Slate may also collect and receive the following information:
Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the content, and links you interact with.
Log data. When you use the Services our servers automatically record information, including information that your browser sends whenever you visit a website. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data.
Whether we collect some or all of this information often depends on what type of device you are using and its settings.
Geo-location information. Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
Third party data. Warm Slate may also receive information from affiliates in our corporate group, our partners, or others that we use to make our own information better or more useful. This might be aggregate level information, such as which IP addresses go with which zip codes, or it might be more specific information, such as about how well an online marketing or email campaign performed.
How we use your information
We use your information to provide and improve the Services.
Warm Slate may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer.
We use other kinds of information in providing the Services. Specifically:
To understand and improve our Services. We carry out research and analyze trends to better understand how users are using the Services and improve them.
To communicate with you by: Responding to your requests. If you contact us with a problem or question, we will use your information to respond. Sending emails. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Warm Slate. You can opt out of these at any time.
Communicating with you and marketing. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time. Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.
Sharing and Disclosure
1. Customer Data
Warm Slate may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including: With third party service providers and agents. We may engage third party companies or individuals to process Customer Data. With affiliates. We may engage affiliates in our corporate group to process Customer Data.
2. Other information
Warm Slate may share other information as follows:
About you with the Customer. There may be times when you contact Warm Slate to help resolve an issue. In order to help resolve the issue and given our relationship with our Customer, we may share your concern with our Customer. With third party service providers and agents. We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf. With affiliates. We may engage affiliates in our corporate group to process other information.
3. Other types of disclosure
Warm Slate may share or disclose Customer Data and other information as follows:
During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Warm Slate's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence). To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process. To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.
We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information with our partners or others for business or research purposes like telling a prospective Warm Slate Customer the average number of messages sent within a Warm Slate team in a day or partnering with research firm or academics to explore interesting questions about workplace communications.
Warm Slate takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Website after those changes are in effect, you agree to the revised policy.
Contacting Warm Slate